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  DSX System Administrator Version 3
System Administrator 3.1
Redesigned for Speed and Efficiency
The new DSX System Administrator 3 has been redesigned and retooled to help you more effectively manage your DSX installations from a single, powerful application.

The first thing you'll notice about DSX System Administrator 3 is the streamlined user interface that provides the options you need right when you need them. Once you delve into the details you'll be doubly impressed by the dramatic improvements in speed and efficiency.

Important New Features

Live Status Update

When you first connect to the system, the Configuration section of the opening screen provides a real-time live status of the system. In addition to showing the current IntraMail and VoIP options, you can see number of telephones and lines currently installed as well as the card live status. If an extension gets busy on a call or a call rings in, the status of the associated cards change immediately.

Remote Software Upgrade

Software Upgrades are now available over the internet. Log into the system and select the software to which you want to upgrade. Upgrade immediately or at a preset date and time (e.g., after hours). The system automatically downloads the software and make the upgrade according to your schedule. To use this feature, the system software level must be 3.05 or higher.

Enhanced IntraMail Mailbox Maintenance

Easily copy messages and greetings from one mailbox to another. You can also move mailboxes and delete mailboxes you no longer need.

Simplified IntraMail Prompt Maintenance

Use the IntraMail Prompt Maintenance utility to upgrade prompts, upload new prompts, and remove prompt sets you don't need to make room for more messages. In addition, the utility clearly shows the prompts and versions installed on the system and the latest version available.

64-Bit Windows Compatibility

DSX System Administrator 3 is compatible with 32-bit and 64-bit versions of Windows XP, Vista, and Windows 7. There are two versions available for download, so be sure to download the version that is right for your PC.

Note: Some features require DSX System Software Version 3.2 or higher.

Getting Started

On Line

Right from the opening screen, you decide how you want to work.

  • New Connection
    • If you've never connected to the system before, click New Connection and choose the connection method:
      • USB if you are on site and can connect directly.
      • Ethernet for connecting over the LAN or internet. You can connect using an IP address or URL.
      • Modem for adds, moves and changes in systems without IP.
  • Recent Connections
    • Select from a list of your most Recent Connections.
    • These can be connections you made from the New Connection option or from the System Directory.
    • You can add Recent Connections to the System Directory or remove entries from the connection list.
  • System Directory
    • Save important sites in the System Directory.
    • The directory stores the system name, site contact information, unique notes and connection methods.
    • You can edit existing directory entries, create new entries (from scratch or from existing entries), or delete entries you no longer need.
    • View the System Directory in a full page view or a compact list view.
Offline Off Line
  • Create a new DSX-40 or DSX-80/160 database preloaded with the standard default settings.
  • Open and work off-line on a database you previously saved.
  • Import data from a saved file into any open database.
Connect for Quick Access to All the DSX Utilities

System Utilities

  • Status
    • The Status page shows you important information about your system and its configuration. This page also shows which cards are busy and which are idle.
  • License
    • Manage your IntraMail and VoIP licenses from the System Licensing page.
  • Reset
    • Use Reset to reset the connected system.
  • Update
    • The System Update page is where you select and schedule remote software upgrades for the connected system.
Database Options

Database Utilities

  • Edit
    • Edit takes you to all the system's programmable options. The edit page is connected live to the system.
  • Backup
    • Use Backup to save the database for the connected system to a file on your PC hard disk.
  • Restore
    • Conversely, use Restore to upload a database from your PC hard disk to the connected system.
  • Initialize
    • Initialize completely erases the programming in the remote system and returns all the settings to their factory-installed default values.
IntraMail Options

IntraMail Utilities

  • Backup
    • If you need to save the messages and greetings in the connected system to a file on your PC hard disk, use IntraMail Backup. This page provides you with a lot of flexibility when choosing which messages to back up.
  • Restore
    • IntraMail Restore lets you restore (upload) messages and greetings you previously saved to your PC hard disk. Just as with the backup utility, you have flexibility when choosing which messages to restore.
  • Import
    • When you need to import custom greetings and announcements, use IntraMail Import. You select the audio file and then choose the destination. The screen shows you the format of the file you have selected as well as the formats allowed. System Administrator 3 will not allow you to import an incompatible format.
  • Maintenance
    • The IntraMail Mailbox Maintenance utility allows you to copy a mailbox from one extension to another, move a mailbox, or erase a mailbox (for example if the user is not longer with the company). You choose which messages, the source and destination, and whether you want to retain the messages at the destination or overwrite them.
  • Prompt Update
    • With IntraMail Prompt Update, you can add prompts, delete prompts, and upgrade existing prompts to a newer version.
  • Initialize
    • Use IntraMail Initialize to completely erase all the contents of the IntraMail card. You also choose which prompts to automatically reload as part of the initialization process.
System Utilities

Other Handy Utilities

  • CF Backup and CF Restore
    • Back up the system database to the installed CompactFlash card with CF Backup, then click CF Restore if you need to restore it. You can use the IntraMail card or a customer-provided FAT16 or FAT32 formatted card. (Do not use extFAT.)
  • Init Toll Restrictions
    • Initialize (clear) the Toll Restriction and Caller ID tables.
  • Init CID Logs
    • Clear all Caller ID logs system-wide.
  • Reset Station Port
    • This option lets you reset (restart) an individual station port. This may sometimes be necessary for maintenance purposes.
  Release Notes
  • Additional Information Available for Remote IP Devices (3.13)
    System: Ports: IP Stations: Assignment provides two additional information fields that are helpful when reviewing or troubleshooting a system's VoIP setup.
    • Remote indicates if the installed IP station is remote or local.
    • Remote LAN IP shows the Remote LAN IP address of each device installed in a remote office.

    Here is a sample screen showing these new view options:

New IP View Options

  • Default DSX-40 Dial Action Table 1 Adds Digit 4 (3.14)
    The default Dial Action Table digit 1 for DSX-40 is set as a UTRF to XXX. This now matches the DSX-80/160 and enables Unscreened Transfers to the default IP telephones (401-428) and the build-in modem (429). In previous versions the digit 4 was undefined.
  • Disabling Multicast Paging Over the LAN (3.13)
    The option Stations: Config: Setup: VoIP: LAN Multicast provides the option to disable Multicast Paging over the local LAN. If a local IP keyset is connected to an Ethernet switch that blocks multicast, it will only broadcast Paging if you disable Multicast Paging for that extension.

Note that if you disable this option, every IP phone receiving paging will require a unique VoIP gateway channel. Multicast uses one VoIP gateway channel regardless of the number of phones being paged.

  • Flexible TCP Port Assignment (3.13)
    The TCP port that the System Administrator uses to set up its connection with the system is programmable from 1024-65535. This helps avoid port conflicts with other applications running on the phone system LAN. It also increases the flexibility when setting up remote programming over Ethernet. This feature requires DSX System Software 3.14 or higher.

To change the System Administrator TCP port assignment:

  1. In system programming option 1104-06: TCP Port, enter the TCP port you want the system to use (1024-65535).
  2. In the System Administrator New Connection screen, specify the TCP port you want the System Administrator to use. This has to match the setting you made on the system side in step 1 above.
    • This option is also available in the Recent Connections screen and in the System Directory.
  3. For remote programming over Ethernet, be sure the company router's port forwarding table points to the DSX LAN IP address using the TCP port you assigned in steps 1 and 2 above. Following is what the port forwarding table looks like in an off-the-shelf Linksys router. Note that the SIP and RTP ports are also forwarded for IP applications.
TCP Port
Port Forwarding
  • HAI Expansion Module Support (3.31)
    System Administrator version 3.31 provides support for the Home Automation Integration (HAI) expansion module outputs.
  • IP Stations Ports Table Shows Extension Name (3.14)
    For convenience, the System: Ports: IP Stations table now shows the extension name. This helps identify the stations when reviewing the table data. The station name is a read-only field.
  • Mailbox Maintenance for Routing Mailboxes (3.13)
    The IntraMail: Maintenance option is now available for Call Routing Mailboxes. You can use this option to:
    • Copy an Instruction Menu Message from one Call Routing Mailbox to another (leaving both intact).
    • Move an Instruction Menu Message from one Call Routing Mailbox to another (deleting the message at the initial mailbox).
    • Delete the Instruction Menu Message from a Call Routing Mailbox.

These features require system software 3.14 or higher.

  • Peer-to-Peer Across the WAN (3.13)
    The option Stations: Config: Setup: VoIP: P2P across WAN is an advanced option for setting up peer-to-peer connections between two SIP devices at different remote offices or between a local and a remote SIP device. This is an option to be used by advanced users with IT experience only, as it requires knowledge and understanding of network address translation and RTP protocols. Additional information will be provided.
  • Start Menu Matches Idle Toolbar (3.14)
    For consistency, the Start Menu matches the idle toolbar on the left side of the opening page.
  • System Speed Dial Import
    The System: Speed Dial Import button allows you to import System Speed Dial numbers from an Excel (xls) spreadsheet file. The file should contain 3 three columns:
    • Column 1: Speed Dial Entry Number (1-999)
    • Column 2: Speed Dial Name (18 characters maximum)
    • Column 3: Phone Number (16 digits maximum including # and *)

      For example:
    1 Bin 1 Name Bin 1 Number
    2 Bin 2 Name Bin 2 Number
    3 Bin 3 Name Bin 3 Number
    4 Bin 4 Name Bin 4 Number

    To import an xls spreadsheet file:

    1. Select System: Speed Dial and click Import.
    2. Browse to the xls file you want to import.
    3. Select the file and click Open.
      • To erase all your System Speed Dial entries if you make a mistake, click Clear.

    Note that Speed Dial Import will not import xlsx or csv files. Additionally, the Phone Number cannot contain a pause (P) or flash (F) character.

  • VoIP Extension Security Enhancements (3.31)
    DSX System Administrator Version 3.31 provides support for the new VoIP extension security features introduced in system software version 3.42.

Stations: Config: Setup: Security: Restrictions: Local Only

  • With this option enabled, the VoIP extension can only be on the DSX system local LAN or connected via VPN. Remote registrations are blocked. By default, this option is disabled (remote connections are allowed).

Stations: Config: Setup: Security: Restrictions: Keyset Only

  • When enabled, the VoIP extension must be a DSX IP Keyset. Third-party SIP extensions and other endpoints are not allowed. By default, this option is disabled (any compatible third-party device is allowed).

Stations: Config: Setup: Security: Restrictions: Match Keyset MAC Address

  • This option locks the registration to the DSX IP keyset's MAC address. Registration can only occur if the registering keyset MAC matches the MAC address stored here. When a keyset initially registers, it pre populates the MAC address field. Optionally, you can manually enter a MAC address prior to connecting the extension. By default, this option is disabled (a match is not required for registration). This option only applies to DSX IP keysets - not third-party IP endpoints.
Software Corrections
  • Incompatible G.729 Codec Frame Rate Range (3.15)
    In System: VoIP: Profile x: Codecs, the frame rates (P Times) offered for the G.729 codec is 10ms, 20 ms, 30ms, and 40ms. These are the only G.729 frame rates compatible with the DSX IP Keysets. In prior releases, frame rates of 50ms and 60ms were also offered but these rates are not compatible.
  • Line Schedule Skipping Days (3.15)
    This release corrects a problem in prior 3.1x versions of the System Administrator that would cause schedule days to be skipped. For example, selecting Fri would not activate the Friday schedule. Additionally, clicking all the days (Mon -Sun) would cause all days to be skipped (instead of activated). This is now corrected.
  • Zero Entry Prevented for Busy Attempts and RNA Attempts (3.14)
    When setting up the Message Notification Busy Attempts and RNA Attempts in Stations: Config: IntraMail Pro: Phone/Pager Notification, the 0 entry is blocked. The allowed entries are 1-99. In previous versions, you could enter 0 but in the background the entry was set as 1.

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