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  DSX System Software 3.43 Overview
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  New Features and Enhancements

Enhancements

Important New Features

DSX System Software version 3.43 is an important new release that introduces many new IntraMail features, implements VoIP QoS capability, offers Dial while in a Conference, and provides other new features and software corrections. The companion System Administrator version 3.33 is required for this new release and is also available. The new System Administrator also includes new Voice Prompts (v2.40) that are necessary for several of the new IntraMail features.

IntraMail   Conference
  First Time Setup     Dialing While In A Conference
  Initialize Mailbox   Time and Date
  Greeting Schedules     Network Time Protocol
  Busy Greeting   Door Box
  Find Me Follow Me Day of Week Selection     Door Box Enhancements
  Message Notification Day of Week Selection   Alphanumeric Display
  Directory Dialing Automatic Routing     Digits Displayed when Calling 3rd-Party Extension
  Dial Action Table Go Back Option   Name for Extensions and Lines
  Dial Action Table Increased Capacity     Name Display Simplified
  Dial Action Table Alternate Transfer Destinations   Speed Dial
  Post Dial Announcement     Intercom Speed Dial Enhanced
  Universal Compatibility for IntraMail Email Notification   Software Corrections
VoIP      
  QoS (Quality of Service) with DiffServe    
  AccessLine Added    

IntraMail

First Time Setup

When logging into their mailbox for the first time, the mailbox subscriber is prompted to set up their Security Code, record a personalized Mailbox Name, and record their Greeting. First Time Setup helps personalize and secure each mailbox. The subscriber can follow the voice prompt instructions and complete these steps or optionally skip the options and go right to their mailbox. If they skip the First Time Setup options, they will not repeat unless the mailbox is initialized.

To program First Time Setup:

4203

  1. IntraMail: Config: Setup: Options: First Time Setup (4203-02)
    • Enable or disable IntraMail First Time Setup system-wide. Default = Enabled.

First Time Setup requires IntraMail prompt version 2.40 (available in System Administrator 3.33).


Initialize Mailbox

Initialize Mailbox allows the installer to return any mailbox to its initial default state. This is typically done when an employee leaves the company and a new employee wants to use the same mailbox. Initializing a mailbox:

  • Erases the Security Code
  • Deletes all Greetings
  • Deletes the Mailbox Name
  • Deletes the Paging Message
  • Erases all messages in the mailbox
  • Turns First Time Setup back on
  • Sets all other options for the mailbox to their default settings.

To initialize a mailbox:

Maintenance
Mailbox
  1. Opening Screen: IntraMail: Maintenance: Maintenance Function:
    • Select Initialize Mailbox.
  2. Opening Screen: IntraMail: Maintenance: Mailbox Selection: Destination Mailbox
    • Enter the number of the mailbox you want to initialize and click Start.

Greeting Schedules

The three mailbox Greetings can be put in a schedule so that they are active on different days at different times. This allows the subscriber to customize their greetings for different periods during the work week. For example, Greeting 1 can be active every day of the week when not in the office, Greeting 2 can be active during work hours (Monday through Friday from 8AM to 5PM), and Greeting 3 can be active every work day during lunch (Monday through Friday from 12PM to 1PM).

In lieu of scheduling, a greeting can be made Active at All Times. This operates identically to non-scheduled greetings in prior releases. By default, greetings are not scheduled and Greeting 1 is Active At All Times.

When a subscriber logs into their mailbox and presses Greet (Greeting), the voice prompts tell them which Greeting is active and if a Greeting is set for Active at All Times.

Example

2149

In this example:

  • Greeting 1 is set to run all the time (every day of the week, 24 hours per day).
  • Greeting 2 is set to run during work days (8AM to 5PM Monday through Friday).
  • Greeting 3 is set for lunch on work days (12PM to 1PM Monday through Friday).

Greeting schedules with more precise entries have precedence over schedules that are more general. For example, Greeting 2 overrides Greeting 1 during the work week. Additionally, Greeting 3 overrides Greeting 2 during the work week lunch periods.

To program Greeting Schedules:

  1. Stations: Config: IntraMail: Greetings: Active Greeting (2149)
    • Select Following Schedule.
  2. Stations: Config: IntraMail: Greetings: Weekly Schedule (2149)
    For each of the three greetings:
    • In Start Hour, select the hour at which the schedule should start.
    • In End Hour, select the hour at which the schedule should end.
      (If Start Hour and End Hour are both the same [i.e., 12AM], the greeting is active 24 hours per day.)
    • Check the days the greeting should be active.

To record and schedule a Greeting at a keyset:

  1. Press V-MAIL.
  2. Press Greet or dial G (4).
    • The voice prompts tell you the Greeting status (which, if any, are in force and if a Greeting is set for Active at All Times).
  3. Press Gr1 - Gr3 or dial 1-3 to select the Greeting you wish to modify. You can:
    • Press Lstn or or dial L (5) to review the greeting.
    • Press Rec or dial R (7) to record or rerecord the greeting - then press Done or dial # when you are done.
    • Press Erase or dial E (3) to erase (and deactivate) the greeting.
    • Press Back or dial # to return to step 2.
    • Dial 1 to schedule the greeting (if schedules are currently disabled), or
      Dial M (6) if to modify the greeting schedule (if schedules are currently enabled).
        • Dial the two-digit schedule start time followed by A (for AM) or P (for PM).
        • Dial the two-digit schedule end time followed by A (for AM) or P (for PM).
        • Dial the digit to disable or enable (i.e., toggle) each day of the week. If a day is enabled, for example, dialing its digit disables it. The days are:
           1=Sunday
           2=Monday
           3=Tuesday
           4=Wednesday
           5=Thursday
           6=Friday
           7=Saturday
    • Dial A (2) to make the greeting active at all times (and and disable the schedules).
      • The schedule is overridden but your entries are remembered by the system.

To record and schedule a Greeting at a Super Display:

  1. Press V-MAIL.
    • The voice prompts tell you the Greeting status (which, if any, are in force and if a Greeting is set for Active at All Times).
  2. Press Greeting or dial G (4).
  3. Press Greeting 1 (or dial 1), Greeting 2 (or dial 2), or Greeting 3 (or dial 3) to select the Greeting you wish to modify. You can:
    • Press Listen or dial L (5) to review the greeting.
    • Press Record or dial R (7) to record or rerecord the greeting - then press Done or dial # when you are done.
    • Press Erase or dial E (3) to erase (and deactivate) the greeting.
    • Press Back or dial # to return to step 2.
    • Press Schedule or dial 1 to schedule the greeting (if schedules are currently disabled), or
      Press Modify or dial M (6) if to modify the greeting schedule (if schedules are currently enabled).
      • Dial the two-digit schedule start time followed by A (for AM) or P (for PM).
      • Dial the two-digit schedule end time followed by A (for AM) or P (for PM).
      • Press the soft key or dial the digit to disable or enable (i.e., toggle) each day of the week. If a day is enabled, for example, dialing its digit disables it. The days are:
         1=Sunday
         2=Monday
         3=Tuesday
         4=Wednesday
         5=Thursday
         6=Friday
         7=Saturday
    • Press Make Active or dial A (2) to make the greeting active at all times (and and disable the schedules).
      • The schedule is overridden but your entries are remembered by the system.

Greeting Schedules requires IntraMail prompt version 2.40 (available in System Administrator 3.33).


Busy Greeting

The Busy Greeting is a unique mailbox Greeting that can play to Automated Attendant callers when the extension is busy. For example, the Busy Greeting could say, "I'm on the phone right now. Leave me a message and I'll call you right back." This lets the caller know that the extension user is busy on the phone, not away from their desk or out of the office.

While the extension user is busy on a call, the Busy Greeting will play to Automated Attendant callers who were routed to the busy extension via Screened Transfer. All other callers will be handled normally by the system and hear the active Greeting.

To record the Busy Greeting at a keyset:

  1. Press V-MAIL.
  2. Press Greet or dial G (4).
  3. Dial 4 again for the Busy Greeting selections. You can:
    • Press Lstn or or dial L (5) to review the greeting.
    • Press Rec or dial L (7) to record or rerecord the greeting - then press Done or dial # when you are done.
    • Press Erase or dial E (3) to erase (and deactivate) the greeting.
    • Press Back or dial # to return to step 2.

To record the Busy Greeting at a Super Display:

  1. Press V-MAIL.
  2. Press Greeting or dial G (4).
  3. Press Busy Greeting or dial 4 for the Busy Greeting selections. You can:
    • Press Listen or dial L (5) to review the greeting.
    • Press Record or dial L (7) to record or rerecord the greeting - then press Done or dial # when you are done.
    • Press Erase or dial E (3 )to erase (and deactivate) the greeting.
    • Press Back or dial # to return to step 2.

Busy Greeting requires IntraMail prompt version 2.40 (available in System Administrator 3.33).


Find Me Follow Me Day of Week Selection

The Find Me Follow Me schedule is enhanced with the day of week selection. In addition to the destination start and stop times, the Find Me Follow Me schedule now allows destinations to be enabled and disabled for each day of the week.

Example

In the example that follows:

  • Destination 1 is tried first on Monday, Tuesday, and Wednesday between 8AM and 5PM.
  • On Tuesday and Wednesday, destination 2 is tried second between 11AM and 1PM.
  • On Tuesday, destination 3 is tried third between 12PM and 1PM.

Note that for destination active times that overlap, the destination at the top of the list is tried first.

2147

To program Find Me Follow Me:

  1. Make sure Allow Find Me Follow Me is checked (2147).
  2. Stations: Config: IntraMail Pro: Find Me Follow Me (2147-[01-03])
    For each of the three Find Me Follow Me schedules:
    • Check Enable to enable the destination.
      • Find Me Follow Me will not route to a disabled destination.
    • In Start Hour, select the hour at which the destination should become active.
    • In End Hour, select the hour at which the destination should become inactive.
      (If Start Hour and End Hour are both 12AM, the destination is active 24 hours per day.
    • Check the days the destination should be active.
    • Enter the destination number (16 digits maximum).
      • Enter the number exactly as you want the system to dial it (including a leading 1 for toll calls, if required), but do not include a line access code (such as 9).
      • If the number you enter is 3 digits or less, it will be an Intercom call. If it is more than 3 digits, it will be an outside call.
  3. Lines: Config: Setup: Settings: Tandem Calls (3103-04)
    • Enable Tandem Calls for each line that will be answered by the Automated Attendant.

To set up Find Me Follow Me at a keyset:

  1. Press V-MAIL.
  2. Dial OP (67) for the Mailbox Options.
  3. Press CallH or dial CO (26) for the Call Handling Options.
  4. Press FMFM or dial 1 for Find Me Follow Me.
  5. To turn Find Me Follow Me on or off, press On or Off or dial O (6).
  6. To set up a Find Me Follow Me destination, press Dest or dial D (3).
  7. Select the destination you want to modify:
    • Press Dest1 or dial 1.
    • Press Dest2 or dial 2.
    • Press Dest3 or dial 3.
  8. For the selected destination:
    1. Press Enbl or dial E (3) to enable the destination.
      OR
      Press Disbl or dial D (3) to disable the destination
      OR
      Press Chnge or dial C (2) to change (modify) the destination, then:
      1. Dial the two-digit destination start time followed by A (for AM) or P (for PM).
      2. Dial the two-digit destination end time followed by A (for AM) or P (for PM).
      3. Dial the digit to disable or enable (i.e., toggle) each day of the week. If a day is enabled, for example, dialing its digit disables it. The days are:
         1=Sunday
         2=Monday
         3=Tuesday
         4=Wednesday
         5=Thursday
         6=Friday
         7=Saturday
      4. Enter the destination number (16 digits maximum) and press OK (or dial #).

To set up Find Me Follow Me at a Super Display:

  1. Press V-MAIL.
  2. Press Mbox Options or dial OP (67) for the Mailbox Options.
  3. Press Call Options or dial CO (26) for the Call Handling Options.
  4. Press Find-Me Follow-Me or dial 1 for Find Me Follow Me.
  5. To turn Find Me Follow Me on or off, press On or Off or dial O (6).
  6. To set up a Find Me Follow Me destination, press Destinations or dial D (3).
  7. Select the destination you want to modify:
    • Press Destination 1 or dial 1.
    • Press Destination 2 or dial 2.
    • Press Destination 3 or dial 3.
  8. For the selected destination:
    1. Press Enable or dial E (3) to enable the destination.
      OR
      Press Disable or dial D (3) to disable the destination.
      OR
      Press Change or dial C (2) to change (modify) the destination, then:
      1. Dial the two-digit destination start time followed by A (for AM) or P (for PM).
      2. Dial the two-digit destination end time followed by A (for AM) or P (for PM).
      3. Dial the digit to disable or enable (i.e., toggle) each day of the week. If a day is enabled, for example, dialing its digit disables it. The days are:
         1=Sunday
         2=Monday
         3=Tuesday
         4=Wednesday
         5=Thursday
         6=Friday
         7=Saturday
      4. Enter the destination number (16 digits maximum) and press OK (or dial #).

Find Me Follow Me Day of Week Selection requires IntraMail prompt version 2.40 (available in System Administrator 3.33).


Message Notification Day of Week Selection

The Message Notification schedule is enhanced with the day of week selection. In addition to the destination start and stop times, the Message Notification schedule now allows destinations to be enabled and disabled for each day of the week.

Example

In the example that follows:

  • Destination 1 (an answering machine at 203-555-1212) is notified first, Monday through Friday, 24 hours per day.
  • Destination 2 (a cell phone at 203-555-1213) is notified second, Monday through Friday, between 11AM and 2PM.
  • Destination 3 (the local eatery at 203-555-1214) is notified third on Monday, Tuesday, Thursday, and Friday between 12PM and 1PM.
  • Destination 4 (the local bar and grill at 203-555-1215) is notified third on Wednesday between 12PM and 1PM.
  • Destination 5 (the corporate call center at 203-555-1216) is the only destination on Saturday and Sunday, 24 hours per day.

Note that for destination active times that overlap, the destination at the top of the list is tried first.

2145

To program Message Notification:

  1. Make sure Allow Phone/Pager Notification is checked (2145).
  2. Stations: Config: IntraMail Pro: Phone/Pager Notification (2145-[01-05]).
    For each of the five Message Notification schedules:
    • Check Enable to enable the destination.
      • Message Notification will not route to a disabled destination.
    • In Type, select Voice or Pager (depending on the destination type).
    • In Start Hour, select the hour at which the destination should become active.
    • In End Hour, select the hour at which the destination should become inactive.
      (If Start Hour and End Hour are both 12AM, the destination is active 24 hours per day.)
    • Check the days the destination should be active.
    • Enter the destination number (16 digits maximum).
      • Enter the number exactly as you want the system to dial it (including a leading 1 for toll calls, if required), but do not include a line access code (such as 9).
      • If the number you enter is 3 digits or less, it will be an Intercom call. If it is more than 3 digits, it will be an outside call.
    • Set the number of Busy Attempts for this destination as required.
    • Set the number of RNA Attempts for this destination as required.
    • To require that the answering party enter the mailbox Security Code for access, check Security.

To set up Message Notification at a keyset:

  1. Press V-MAIL.
  2. Dial OP (67) for the Mailbox Options.
  3. Press Notif or dial N (26) for the Message Notification Options.
  4. Press Phone or dial P (7) to set up Message Notification.
  5. To turn Message Notification on or off, press On or Off or dial O (6).
  6. To set up a Message Notification destination, press Dest or dial D (3).
  7. Select the destination you want to modify:
    • Press Dest1 or dial 1.
    • Press Dest2 or dial 2.
    • Press Dest3 or dial 3.
    • Dial 4.
    • Dial 5.
  8. For the selected destination:
    1. Press Enbl or dial E (3) to enable the destination.
      OR
      Press Disbl or dial D (3) to disable the destination.
      OR
      Press Chnge or dial C (2) to change (modify) the destination, then:
      1. Dial the two-digit destination start time followed by A (for AM) or P (for PM).
      2. Dial the two-digit destination end time followed by A (for AM) or P (for PM).
      3. Dial the digit to disable or enable (i.e., toggle) each day of the week. If a day is enabled, for example, dialing its digit disables it. The days are:
         1=Sunday
         2=Monday
         3=Tuesday
         4=Wednesday
         5=Thursday
         6=Friday
         7=Saturday
      4. If the destination is a telephone number, press Num (or dial N [6]).
        OR
        if the destination is a digital pager, press Pager (or dial D [3]).
      5. Enter the destination number (16 digits maximum) and press OK (or dial #).
      6. To require your Security Code for this destination, press Req (or dial S [7]).
        OR
        If your security code is not required, press NoReq or (dial N [6]).
      7. Enter the Busy Attempts value (01-99).
      8. Enter the Ring No Answer Attempts value (01-99).

To set up Message Notification at a Super Display:

  1. Press V-MAIL.
  2. Dial Mbox Options (67) for the Mailbox Options.
  3. Press Notification or dial N (26) for the Message Notification Options.
  4. Press Phone or dial P (7) to set up Message Notification.
  5. To turn Message Notification on or off, press On or Off or dial O (6).
  6. To set up a Message Notification destination, press Destinations or dial D (3).
  7. Select the destination you want to modify:
    • Press Destination 1 or dial 1.
    • Press Destination 2 or dial 2.
    • Press Destination 3 or dial 3.
    • Press Destination 4 or dial 4.
    • Press Destination 5 or dial 5.
  8. For the selected destination:
    1. Press Enable or dial E (3) to enable the destination.
      OR
      Press Disable or dial D (3) to disable the destination.
      OR
      Press Change or dial C (2) to change (modify) the destination, then:
      1. Dial the two-digit destination start time followed by A (for AM) or P (for PM).
      2. Dial the two-digit destination end time followed by A (for AM) or P (for PM).
      3. Dial the digit to disable or enable (i.e., toggle) each day of the week. If a day is enabled, for example, dialing its digit disables it. The days are:
         1=Sunday
         2=Monday
         3=Tuesday
         4=Wednesday
         5=Thursday
         6=Friday
         7=Saturday
      4. If the destination is a telephone number, press Number (or dial N [6]).
        OR
        if the destination is a digital pager, press Pager (or dial D [3]).
      5. Enter the destination number (16 digits maximum) and press OK (or dial #).
      6. To require your Security Code for this destination, press Required (or dial S [7]).
        OR
        If your security code is not required, press Not Required or (dial N [6]).
      7. Enter the Busy Attempts value (01-99).
      8. Enter the Ring No Answer Attempts value (01-99).

Message Notification Day of Week Selection requires IntraMail prompt version 2.40 (available in System Administrator 3.33).


Directory Dialing Automatic Routing

If an outside caller is answered by a Directory Dialing Mailbox, and they dial the first few letters of a person's name, they will be automatically routed to a list of choices without having to dial #. This is helpful to callers who are unaware that they should dial # to complete their entry. Dialing # is still available, and saves time, but it is no longer required to complete the routing. In prior software versions, if the caller forgot to dial # they would be prompted to repeat their entry and routing would not occur.

Additionally, if the caller dials # without any other digits, they will immediately route back to the Routing Mailbox from which they came (if any). This is made possible by the Dial Action Table Go Back Option (see below).


Dial Action Table Go Back Option

The Dial Action Table Go Back option returns an Automated Attendant caller to the Routing Mailbox from which they came. For example, an Automated Attendant could be set up with successive Goto options that allow the caller to access Call Routing Mailboxes for national, regional, state and local Sales offices. The Go Back option would allow:

  • A caller in the local Call Routing Mailbox to back up to the state office.
  • A caller in the state Call Routing Mailbox to back up to the regional office.
  • A caller in the regional Call Routing Mailbox to back up to the national office.

To program the Dial Action Table Go Back Option (4321):

  1. IntraMail: Dial Actions: Dial Action Table: Digit Assignment (4231).
    • Assign the Go Back option to an available digit.
    • From telephone programming, Go Back is line key 9 (or dial 8).

Dial Action Table Increased Capacity

IntraMail now provides 32 Dial Action Tables. Previous software versions provided 16.


Dial Action Table Alternate Transfer Destinations

Each Dial Action Table digit can have two simultaneous assignments: a Dialed Transfer Assignment and an Alternate Assignment. The Dialed Transfer Assignment is a Screened or Unscreened Transfer to an extension or Department Group corresponding to the dialed digit. By default, digits 3 and 4 have UTRF Dialed Transfer Assignments. This means that an Automated Attendant caller can dial any extensions within the 3xx and 4xx range.

The Alternate Assignment overlays the Dialed Transfer Assignment. If the caller dials a single digit, after about a second they route to the Alternate Assignment. If they dial digits in succession, they route to the Dialed Transfer Assignment.

Alternate Transfer Destinations allows you to set up robust call handling scenarios with a minimum of Dial Action Tables and Call Routing Mailboxes.

Example

The following Dial Action Table supports the greeting, "Dial 3 for Sales, dial 4 to leave a message for Tech Support, or dial the extension number you wish to reach."

  • The digits 3 and 4 use the default Dialed Transfer Assignment. This allows callers to dial 3xx and 4xx extensions.
  • The digit 3 Alternate Assignment is Goto 802. The destination 802 is a Call Routing Mailbox that has single-digit dialing to the Sales personnel.
  • The digit 4 Alternate Assignment records into mailbox 303 after playing the greeting.

4231

To program the Dial Action Table Alternate Transfer Destinations (4321):

  1. For the Dialed Transfer Assignment:
    IntraMail: Dial Actions: Dial Action Table: Digit Assignment: Dialed Transfer (4231)
    • Select Unscreened (UTRF) or Screened (STRF) for the corresponding digit.
    • UTRF for the digit 3 (the default) means Automated Attendant callers can directly dial 3xx extensions.
  2. For the Alternate Assignment:
    IntraMail: Dial Actions: Dial Action Table: Digit Assignment: Routing
    and Action (4231).
    • Select the Action and corresponding Routing digits for the Alternate Assignment.
    • This is similar to the way Dial Action Tables worked in prior software releases.
    • You cannot have duplicate Alternate Transfer Destination assignments. For example, if the Alternate Assignment for digit 3 is an Unscreened Transfer to XXX, the Dialed Transfer assignment is disabled.

Post Dial Announcement

The Post Dial Announcement is an announcement that plays to an Automated Attendant caller after they have dialed their destination but before the call is routed. A typical application for the Post Dial Announcement is to play an additional message prior to routing the caller to a customer support group. The message that plays is the Announcement Mailbox Message for an Announcement Mailbox specified as the Post Dial Announcement Mailbox for the answering Call Routing Mailbox. Each Call Routing Mailbox can have its own Post Dial Announcement Mailbox or it can be shared. When setting up the Dial Action Table for the Call Routing Mailbox, program the Alternate Assignment as you would normally but include A anywhere in the Routing dial string to have the Post Dial Announcement play.

Example

In the following example, the Automated Attendant instructs the caller to dial 6 for Customer Support (which is Department Group 601). After the caller dials 6, they hear, "To ensure quality of service, your call may be monitored." This is the Announcement Message from the associated Post Dial Announcement Mailbox. When the announcement completes, the caller is transferred into Department Group 601.

Post Dial

To program a Post Dial Announcement:

    1. IntraMail: Routing Mailboxes: Routing Options: Post Dial Annc. Mailbox (4222-06)
      • Enter the number of the Announcement Mailbox that will provide the Post Dial Announcement for the selected Call Routing Mailbox.
      • Routing Mailboxes can share Post Dial Announcement Mailboxes, if desired.
    2. IntraMail: Dial Actions: Dial Action Table: Digit Assignment: Routing (4231)
      • For the selected Digit and Action, enter A anywhere in the Routing dial string.
      • After the caller dials the digit, the Post Dial Announcement will play before IntraMail routes the call to the destination.

Universal Compatibility for IntraMail Email Notification

DSX System Software Version 3.42.16 enhances IntraMail Email Notification by providing compatibility with HTML email, text-based email, and SMS (Short Message Service) messaging. The operation is automatic and is determined by the email client on the destination device (smart phone, cell phone, or PC) and the address entered in Stations: Config: IntraMail Pro: Email Notification (2146).


Notification for HTML-Based and Text-Based Email

When the user's email account is on a common email server (e.g., somename@provider.com), the Email Notification from the DSX consists of a multipart message containing both a text portion and an HTML portion. Normally, the message is unmodified by the email server and sent on to the client intact. If the client can process HTML email (such as a smart phone or PC), the HTML portion should be displayed and the text portion discarded. If the client can't accept HTML, it should discard the HTML portion and display only the text portion.

Notification for SMS Messages

DSX automatically recognizes common SMS servers used by Verizon, ATT, Sprint, and T-Mobile. If the user's account is with one of these SMS servers (e.g., phonenumber@txt.att.net):

  1. DSX simplifies the text portion of the multipart message and sends the entire email to the SMS server.
  2. The SMS server takes the simplified text, extracts other message data from the email, and discards the HTML.
  3. The SMS server then sends the modified message in SMS format to the client for display.

Note that IntraMail Email Synchronization in IntraMail Pro requires HTML email capability.


VoIP

QoS (Quality of Service) with DiffServe

DSX provides QoS control for its SIP and RTP traffic using DiffServe (Differentiated Services). To set this up, in programming assign a DSCP (Differentiated Services Code Point) value (0-63) to SIP and RTP packets. If supported by all the switches on the network, these DSCP values can be used to prioritize VoIP traffic on the LAN.

Traffic prioritization for inbound and outbound WAN traffic is typically handled by the site router.

For DSX VoIP keysets, the DSCP values are preset at 48 for SIP and 40 for RTP. The DSCP values for 3rd-party devices, if available, are normally set in the administration program for those devices. As with SIP trunks, the DSCP values for remote devices may not survive traversal across the internet.

To program VoIP QoS:

  1. System: VoIP: Setup: SIP QoS: SIP DSCP Value (1803-01)
    • Enter the DSCP value (0-63) for outbound SIP traffic from the DSX. Default = 0.
  2. System: VoIP: Setup: SIP QoS: RTP DSCP Value (1803-02)
    • Enter the DSCP value (0-63) for outbound RTP traffic from the DSX. Default = 0.

Notes:

  • VoIP QoS is only available if the DSX is upgraded to 3.42.16 using Compact Flash. The Ethernet update in the System Administrator does not provide this capability.
  • The unused programs System: VoIP: Providers: Provider x: SIP TOS (1832-06) and RTP TOS (1832-07) have been removed.

AccessLine Added

AccessLine is now available as an approved SIP trunk provider and is provided as a menu selection in System: VoIP: Providers: Service Provider (1831). Click here for more.


Conference:

Dialing While In A Conference

While on a Conference with an outside caller, extension users can dial digits into the Conference. This is helpful, for example, when conferencing a co-worker with a 3rd-Party Conference Bridge device. While connected to the Conference, users can dial any of the features the bridge provides.

The digits dialed from a DSX keyset or an extension with out-of-band dialing (e.g., RFC 2833 on a SIP endpoint) will be shown on the telephone’s display and only be sent to outside parties and single line phones. Other users on the Conference will not hear the digits. Note that digits dialed inband are heard in the Conference just as speech would be.


Time And Date

Network Time Protocol

Internet Time Service now uses Network Time Protocol (RFC-1305). The legacy Time Protocol (RFC-868) is no longer used. The default time server in System: Config: Setup: Time Server (1023-02) is changed to pool.ntp.org.

Network Time Protocol requires that the DSX have access to the internet on UDP port 123. Be aware that opening ports in the site router to the internet may pose a security risk . If you are not familiar with the installation of network equipment and security, please contact a professional. It is not recommended that you connect the DSX directly to the internet.


Door Box

Door Box Enhancements

Distinctive Chiming

To make it easier for users to determine which Door Box is ringing, each of the standard Door Box chimes can be set to ring one, two, or three times.

To program Distinctive Chiming:

  1. System: Config: Tones: Door Chimes (1114-[01-03])
    • Program each of the standard Door Box chimes to ring once, twice, or three times. Default = 3 (three times).

If the DSX keyset being chimed has a backlit display, the backlight will turn on when the chime begins. During the chime, the keyset display will show: Chime from xxx (xxx = the Door Box extension number) to indicate which Door Box is calling. If the chime is unanswered, the backlight will remain on for the Door Alert interval.

Programmable Door Alert Time

The length of time a Door Box will remain active after a visitor at the door presses the Call button is now programmable (1-9999 seconds). An extension receiving the Door Box chime or ring can lift the handset anytime during the Door Alert Time to connect to the Door Box. In prior software versions, the Door Alert Time was fixed at 30 seconds.

To set up Programmable Door Alert Time:

  1. System: Timers: Features: Door Alert (1605-06)
    • Set the time the Door Box should remain active after the visitor presses the Call button (1-9999 seconds). Default = 30 (30 seconds).

FXS/SIP 3rd-Party Door Box Support

An FXS or SIP 3rd-party Door Box can be set up in system programming to operate like a standard proprietary Door Box. For example, by assigning a device as a Door Box, you can program the chime type, relay options, and Ring Group options. When a visitor at the 3rd-party Door Box presses the Call button, it will chime or ring just like a proprietary device. When an extension user answers, DTMF relay controls (if supported in the 3rd-party Door Box) will also be available. Additionally, the 3rd-party device will also follow the Programmable Door Alert Time and Distinctive Chiming settings. The type of DTMF signaling sent to the SIP Door Box is determined by the Profile used by the device.

To program a 3rd-party Door Box:

  1. Stations: Config: Setup: Type: Type (2101-01)
    • Set the device as a Door Box (circuit type 10).
  2. Stations: Config: Setup: Type: Door Chime (2101-04)
    • Assign the Door Chime type (Chime 1-3 or None for Ring Group ringing)
  3. Stations: Config: Options: Groups: Department Group (2113)
    • Assign the 3rd-party Door Box and the extensions to which it should chime to the same Ring Group.

To set up the Door Box DTMF Relay Controls:

  1. Stations: Config: Setup: Type: Door Control (2101-06)
    • Select Code (3).
    • In previous software versions this option was Door Relay.
  2. Stations: Config: Setup: Type: Open Code (2101-07)
    • Enter the DTMF digits the 3rd-party device uses to open its relay (4 digits max.).
    • The Open soft key will show on the keyset talking to the Door Box.
  3. Stations: Config: Setup: Type: Close Code (2101-08)
    • Enter the DTMF digits the 3rd-party device uses to close its relay (4 digits max.).
    • The Close soft key will show on the keyset talking to the Door Box.
    • The Close Dial Code will also be sent to the Door Box when the keyset hangs up or the Door Alert Time expires.
    • If the 3rd-party device doesn't support a Close Code, the relay will close according to a timer set in the device. You should not program a Close Code for this type of device.

Alphanumeric Display

Digits Displayed when Calling 3rd-Party Extension

While a keyset user is on a call with an analog or 3rd-party SIP or analog extension, any digits they dial will be shown on their display. In prior software versions, the digits would not be displayed.


Names for Extensions and Lines

Name Display Simplified

For simplicity and clarity, an extension with a name assigned will display just the extension number at the end of display line 2. In prior releases, the extension was preceded by "x".


Speed Dial

Intercom Speed Dial Enhanced

Using Intercom Speed Dial with a 3rd-party SIP or Analog Single Line Device

An Intercom Speed Dial number to a 3rd-party SIP or analog single line device includes special handling to dial additional digits after the device answers. For example:

  • Assume there is an analog SLT at extension 350.
  • In your first Personal Speed Dial bin, program the Intercom number 350301.
  • Press INTERCOM and dial #701.
  • The first part of the number is dialed (350) and the destination starts to ring.
  • When the destination answers, the rested of the stored number (301) is dialed out.

You can use this same capability to route DIDs to an on-site fax server. For example:

  • Program System Speed Dial bin 201 with 350351, where 350 is the fax server extension number and 351 is your desktop fax.
  • In Lines: DID: Setup: Translations (3302), route the DID number to #201.
  • When the DID call comes in:
    • DSX answers the call
    • Dials 350 (the fax server) and waits for the fax server to answer
    • After answer the fax server then uses the remaining digits in the number to deliver or otherwise handle the fax.

Using Intercom Speed Dial While on an Outside Call

If a Speed Dial bin contains an Intercom number (such as Intercom to 92039265400), and a user on an outside call presses the One-Touch or Feature key for that bin:

  1. The initial outside call is dropped.
    • If the extension has Automatic Hold enabled in its Class of Service, the initial call is first placed on Hold.
  2. The system seizes Intercom dial tone and dials the contents of the bin (just as if the One-Touch or Feature key had been pressed at an idle telephone).
    • Note that the number stored in the Speed Dial bin is not dialed into the outside call.
    • The operation is identical to the user pressing INTERCOM + One-Touch or Feature key while on an outside call.

If a Speed Dial bin contains an Intercom number that specifies the exact dial-up code of another speed dial bin (#7xx, #2xxx), pressing the One-Touch or Feature key for that bin will be processed exactly as if it was programmed for the second bin. This is a convenient way to redirect a station’s One-Touch or Speed Dial Feature keys to any system Speed Dial number.

Important Note When Using Centrex Transfer

When setting up the Speed Dial bin for Centrex Transfer, be sure the Type is Line or Line Group. Do not set the type to Intercom.

  Software Corrections
  • Call Coverage Keys
    • An additional use case has been added to the 3 second Call Coverage guard timer. In this use case:
      • Several DIDs are terminated to a Department Group.
      • Multiple extensions have Call Coverage keys for the Department Group.
      • If two users press their Call Coverage key simultaneously to answer a ringing call, one user gets the call and the guard time makes the Call Coverage keys inaccessible to other users for several seconds.
      • Without the guard timer, one extension user would pick up the ringing call and the other user would place a new Intercom call into the Department Group.
  • Call Forwarding
    • Software version 3.43 corrects a condition with Off-Premise Call Forwarding that would occasionally block the user programming from being completed. When this would occur, the line or line group over which the forwarded number should route could not be entered.
  • Caller ID Logging
    • While reviewing their Caller ID log, a keyset user can press Store to save the number as a Personal Speed Dial number. The entry/edit procedure is the same as that used in Menu: 71. In prior releases, the system used a legacy entry/edit method that did not have the same capabilities as the current method.
    • The Ring/Message lamp is now constantly updated to reflect the current Caller ID log, Voice Mail, or incoming call status. In prior software versions, certain operations (such as reviewing Caller ID logs) would temporarily suspend lamp updating.
    • As soon as a user presses Callback to return a call in their Caller ID log, Feature Key BLFs and operation are returned to their normal operating state. In prior software versions, this did not occur until the outgoing call was completed or placed on Hold.
  • Directory Dialing
    • Improved the directory sort capability to ensure that multiple extensions can sort through the same directory at the same time.
    • Soft keys are displayed only when appropriate. For example, if an extension accesses a directory in which there is only one entry, the Next and Prev soft keys will not be available
  • Home Automation Integration
    • Successive temperature changes sent to a thermostat are now correctly handled. In prior software versions, the thermostat could inadvertently select one of the intermediate settings (not the final setting).
    • When a temperature control is adjusted from the numeric keypad, the change is sent immediately to the thermostat. In prior software versions, the change would be sent after a timeout interval.
  • IntraMail
    • Corrects a problem where IntraMail could use the wrong mnemonic/numeric user interface setting after an outside caller leaves a message.
    • To minimize the possibility of an IntraMail port hanging when the far end disconnects, this software version changes the method used to clear (disconnect) IntraMail ports.
    • When an extension presses their Message Center key, the display backlight (if available) will remain bright until the extension returns to idle. In prior software versions, the backlight would return to the idle mode while the Message Center key was still in use.
    • The following Built-In Automated Attendant issue is corrected:
      - Press V-MAIL then Instr.
      - Enter the Call Routing Mailbox number (e.g., 801).
      - Record the Instruction Menu for that Call Routing Mailbox, press Done, then hang up.
      - The Built-In Automated Attendant can become unavailable for up to 3 minutes.
    • Additional processing has been added to ensure that a voice message with incorrect call information (such as call time information) cannot be included in an Email Notification.
  • ML440
    • Regardless of the exact timing, an Unscreened Transfer will complete successfully to an ML440 extension. If prior software versions it was possible for the ML440 to stop ringing when the Transfer initiator hung up.
  • Single Line Extensions
    • The de-bounce method used on the DSX-40 SLIU card is corrected to ensure that an on-hook (idle) single line telephone will not be inadvertently detected as busy instead of idle.
  • Speed Dial
    • The system will no longer reset or temporarily lock up if a user access their Personal Speed Dial directory when all 20 bins are programmed.
  • System Processes
    • The gain levels applied in Lines: Config: Setup: Settings (3103): Transmit Gain (3103-01) now apply to DTMF tones as well as other audio. In prior releases, the system did not apply the gain settings in this program to DTMF tones.
    • The handling of scheduled resets (set up in System: Reset: Scheduling) is improved.
    • The handling of DSX IP address changes is improved to ensure that all SIP extension and trunk registrations are cleared and rebuilt if this occurs.
  • System Timers
    • The duration of a system timer over 9999 seconds (when available) will match its programmed value. In prior software revisions, for example, setting System: Timers: Features: Recall: Hold Recall (1603-02) for 9999 seconds (2.7775 hours) would cause Hold Recall timeout after about 1 hour.
  • Temperature Display
    • Additional Processing has been added to ensure that a stalled temperature retrieval process will be aborted and then retried after 3 failed attempts. This helps ensure that the telephone temperature display (if enabled) will stay current.
    • To avoid a temperature display problem on the 8-line Cordless DECT telephone, software version 3.42.11 automatically disables the temperature display on the handset. DSX keysets are not affected by this change.
  • VoIP Extensions
    • The possibility that in-band or RFC2833 DTMF dialing at a 3rd-Party SIP extension could deregister the device is minimized. Also, a 3rd-Party SIP extension will now reliably receive DTMF digits during the talk state with a keyset regardless of the profile settings (Relay [RFC 2833], Inband, or SIP INFO). Additionally, this software addresses an issue with the handling of ilbc and g.726 codecs that would cause them to be mis-coded during call setup.
    • The system software has been optimized to improve VoIP registration and messaging efficiency. The likelihood that a large number of VoIP extensions could cause registration issues has been minimized.
    • Multicast Paging can no longer interfere with the operation of SIP extensions above extension number 424 (port 124).
    • The dial handling of a 3rd-Party SIP extension is improved.
    • The DSX SIP setup messages are now compatible with 3rd party devices that provide multiple media streams (such as Polycom video phones). In prior versions the video capabilities on the 3rd party device had to be disabled in order to prevent one-way conversations.
  • VoIP/SIP Trunks
    • The system will now simultaneously support SIP trunking from an external provider and a DSX SIP connection over VPN to a remote system. Additionally, the system will also simultaneously support DSX SIP over VPN and a remote IP Telephone. These specific combinations was not supported in prior releases.
    • Corrections are made to the handling of DTMF post-dialing (RFC2833) that would prevent some providers from dialing into Automated Attendant or IVR systems.
    • The system will no longer reset when the first codec in System: VoIP: Profile x: Codecs (1812) is set to None while other codecs are available.
    • The system will correctly handle an incorrectly delivered RFC 2833 DTMF digit. In prior software versions, the system could reset after it received a malformed digit.
    • Enhancements have been made to SIP message handling that will improve system stability during periods of high usage.
    • Automatic attenuation on SIP trunk-to-trunk calls has been removed and replaced with a more robust calculation method. This should improve audio volume on these types of calls.
    • With system software 3.43, the IP address of the internal VoIPDB network interface is normally 10.0.0.1. If the LAN to which the system is connected uses the 10.0.0.* address range, the VoIPDB will use 10.254.254.1 instead.
    • The DNS query for Skype is modified to correctly register with sip.skype.com. The system will do a standard DNS query when registering with Skype instead of the DNS NAPTR SRV lookup used for the other SIP trunk providers. (Note that this change is also implemented for inter-system DSX SIP registrations.)
    • The efficiency of SIP trunk registration and deregistration is improved..
 

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