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By default (even if Caller ID is enabled for the line), DSX does not know how to handle return calls from your Caller ID log. Here are the basics on how to do this.

  1. In 3711-01: Caller ID Callback Route Type, choose one of the following to select how you want the system to route the callbacks.
    • To use a specific line for callbacks, select 1 (for line) and then enter the line number (1-64).
    • To use a line group for callbacks, select 2 (for line group) and then enter the line group number (90-98).
  2. In 3712-01: Initialize Caller ID Dial Treatment Tables, enter 1 to initialize the Caller ID Dial Treatment Tables prior to their first use. (If you've already done this, don't do it again.)
  3. In 3713-[01-16]: Home Area Code Table, enter your home area code. This is the area code in which the system is installed and allows DSX to tell local calls from long distance calls.
    • This should be enough to get the callbacks working. DSX will redial local calls as 7-digit and automatically add a 1 before long distance redials.

To fine tune your Caller ID callbacks, turn to Caller ID Logging in the DSX Software Manual. Additional programming handles the following unique callback conditions that might be required by your telco.

  • 10-digit local calling.
  • Numbers within your home area code that are long distance calls.
  • Numbers in other area codes that are local calls.

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